Terms & Conditions

ASAL UK Ltd Terms & Conditions

At ASAL UK Limited we firmly believe that our customers are crucial, and to this end we aim to provide the highest customer service standards. If you have any questions regarding our Terms and conditions, or anything else on our website, please do not hesitate to contact us. ASAL UK Limited will aim to respond to your questions within 5 working days.

As delivery is arranged by an external courier service, we do not advise anyone to pre-book an electrician, plumber, builder, or any installer until goods have been received & checked.


Made To Order/ Bespoke Products

Some items on our website are individually made to order. (These include all of our Bay Window radiators and some of our other radiators and towel rails). Once ordered and confirmed these items can not be cancelled or returned as they are made specifically
to the customers request.


Shipping And Handling

Orders which include free delivery are sent free of charge to mainland UK. Orders outside mainland UK will be quoted on a request basis – please contact us on 0121 270 6766 to confirm prices.  Some of our products have a delivery charge.  You will be notified of this at the time of ordering.


ASAL UK Ltd reserve the right to discontinue any products, and update prices, without prior notice and as when deemed neccessary by ASAL UK Ltd.


Delivery Schedule

We aim to process your order as soon as possible. We will normally send your order to you in 5-7 business days. Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.
All customers will be contacted to confirm a convenient delivery date between the days of Monday and Friday (excluding weekends). Unfortunately we are unable to provide exact delivery times. Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage

On arrival all goods must be inspected carefully for any signs of damage by the customer or agent, should you find any damage, do NOT accept delivery of the goods from the courier.

If you are unable to inspect the goods properly please sign the document as ‘un-checked’. Within 24 hours of delivery, please unwrap and thoroughly inspect your goods. All and any damage and or missing components must be notified to ASAL UK Limited within 24 hours. Claims of damages and or missing components placed after 24 hours will processed solely at the discretion of ASAL UK Limited.

Damaged goods should not be installed – if they are, then any claim for damages will not be processed, as you are deemed to have accepted the goods in respect of their condition.

Some of our products require an able bodied person available on delivery to assist in unloading the product.

None of the above affects your statutory rights as a consumer


Refund & Returns Policy

Under the United Kingdom's distance selling regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This does not apply to special order & made to order products. Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty. All goods must be returned undamaged, unopened and in the original packaging. If a collection is required a charge may be made. Please contact us for returning goods.

Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty.

For goods which have arrived damaged you will need to contact us within 24 hours of receipt of the order.

You have seven days cancellation period after you have received the goods providing that they are in a re-saleable condition, you will have to pay collection/courier service and any re-handling charges. We will endeavour to keep a re-handling charge to a minimum. No returns of perfect goods will be accepted after seven days.

We will endeavour to respond to all complaints within 5 working days.

None of the above affects your statutory rights as a consumer.


Contact Details

You can contact us by: Phone (0121) 270 6766, Email sales@asaluk.com.


Privacy Policy

ASAL UK Limited is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

We know of no documented cases of credit card fraud using our shopping system over the Internet. If you are unsure about entering your credit card details you can pay by cheque, posting your payment to us. Please email sales@asaluk.com if you would like to do this. Please ensure all required details are clearly listed, including your name, address, daytime telephone number and order details.

Any information given at the time ordering is collected by ourselves for the sole intention of completing your order. Your information is dormant after the order is completed. The information we collect is not shared with other organizations for commercial purposes.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

We also ask for your telephone number which enables us to contact you if there is a problem with your order. This number may also be given to the couriers to allow delivery of your goods.

For further information, please contact privacy@asaluk.com for all privacy matters.